FAQ
General
What is BuyinTurkey?
BuyinTurkey is an online platform that offers a wide range of Turkish gourmet food, beverages, homemade, and organic products, as well as home and kitchen essentials and fashion products.
Why should I choose BuyinTurkey?
We are dedicated to working with Turkish manufacturers who prioritize quality, safety, and eco-friendly practices. Our commitment is to provide products that meet high standards of safety, quality, and affordability.
What makes your food and beverage products special?
Our food and beverage category includes the most delicious tastes of Turkish cuisine, with a focus on gourmet and homemade items. We prioritize quality, taste, and health in our product selection.
DELIVERY & SHIPPING
Where do you deliver your products?
We deliver our products worldwide, offering fast cargo transportation solutions. We've successfully shipped to various countries across the Americas, Europe, the Middle East, and the Far East.
What are your shipping options?
We offer various shipping options to suit your needs, including standard and expedited shipping. You can choose the one that fits your preferences.
How long does shipping take?
Shipping times may vary based on your location. Our goal is to deliver your products as quickly as possible, and we strive to ensure prompt service.
How long does shipping take?
Yes, we provide tracking information for your orders, allowing you to monitor the progress and estimated delivery date.
Do you offer international shipping?
Absolutely, we offer international shipping services, serving customers in regions across the globe.
What should I do if I encounter issues with shipping or delivery?
If you experience any problems with shipping or delivery, please contact our customer support team for assistance. We are here to help resolve any issues promptly.
RETURNS & REFUNDS
What is your return policy?
We have a comprehensive return policy that ensures customer satisfaction. If you are not satisfied with your purchase, you can request a return.
How do I initiate a return?
To start a return, please contact our customer support team, and they will guide you through the process.
What is your refund policy?
We offer refunds for eligible returns. Your refund will be processed once we receive and inspect the returned item.
How long does it take to receive a refund?
The time it takes to receive your refund may vary depending on the payment method and financial institutions involved. However, we aim to process refunds as quickly as possible.
PAYMENTS & DATA SECURITY
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and secure online payment systems.
How do you secure customer data?
We prioritize the security and protection of customer data. Our website employs industry-standard security measures to keep your information safe.
Is my payment information safe when I make a purchase?
Yes, your payment information is secure when making a purchase on our website. We use encryption and secure payment processing to safeguard your data.
MORE QUESTIONS
Can I change or cancel my order after it's been placed?
If you need to change or cancel your order, please contact our customer support team as soon as possible. We'll assist you in making the necessary adjustments.
How can I contact customer support?
You can reach our customer support team through the contact information provided on our website. We are here to address your inquiries and concerns.
Do you have a customer loyalty program or newsletter?
Yes, we have a customer loyalty program and a newsletter to keep our customers informed about special offers, promotions, and updates. You can sign up to stay connected.